Do I need to register to order?

No, you can checkout without registering as a guest. If you register however, ordering will be faster and easier the next time.

What are the shipping costs?

Shipping costs are calculated based on destination, weight and shipping method (normal or express). These costs are shown to you in the summary of your order before you checkout. Click here for a complete list.

What if my selected products are not available?

If a product is not available, BbyB can offer you another product. This can affect the price but never involves a greater cost. You always have the right to refuse the proposed alternative. Promotions are always offered for a limited time and are subject to product availability. BbyB reserves the right to adjust the quantity of an order to if it would bring product availability for other customers at risk.

How are prices in the shop calculated?

Prices always include VAT, but transport costs are excluded. The goods will be invoiced at the price at the moment you confirmed the order. BbyB always tries to inform you about additional costs and responsibilities before your order is completed. We always endeavor to ensure that the fees and taxes, specified for a particular order, are as accurate and complete as possible for a specific delivery address. You yourself are responsible for all applicable taxes and duties, regardless of the amount mentioned on this website at the time of your order.

What payment methods are accepted?

We accept credit cards (Visa, Mastercard, Maestro), iDEAL, Bancontact / Mister Cash, ING Homepay, Belfius Direct Net, CBC Online, KBC Online, Giropay and Sofort.

How does BbyB make sure that the products are transported in optimal conditions?

BbyB takes great care of the transportation of products. Because our products are fresh, they are shipped in a suitable container, which have been specially designed to maintain a temperature between 8 and 18 ° C temperature for 48 hours. BbyB uses professional delivery services and is not responsible for damage to goods during transportation.

Where does BbyB deliver?

We ship to all countries of the European Union, the United States and Australia.

What is the delivery after purchase?

We ship within 2 business days, but in general you can assume that orders placed before 13:00 hrs will be offered for shipping the same day. We do not ship on public holidays, in weekends and on Mondays. Delivery within Belgium is normally on the next business day if the order is placed before 13:00 hrs, neighboring countries in within two business days. Delivery times for further destinations range from 3 to 8 business days.

How do I return an order?

Every order placed with BbyB is final and irrevocably binds the purchaser. In principle, orders validated through a payment order can not be canceled due to the fact that products are custom assembled for each order. If the quality of our products is not up to standard, you can contact our customer service via info@BbyB.be. Our staff will make the necessary arrangements to have your products returned. We will reimburse the full purchase price as soon as possible and deliver new products within a period of one week. You can also purchase a new product for the same amount through the normal ordering process in our webshop. Notify us within 48 hours if you are dissatisfied with the quality or the product. You will not have to pay for incomplete or incorrect orders. Our responsibility can never be greater than the amount of the incorrect or incomplete order.

What is the shelf life of the products BbyB?

Chocolate is kept best between 14 and 18 ° C. Pralines and boobies have a shelf life of about 90 days well. For fruit candy, babeluttes and pastas that's six months.